Policy
All confirmed payments are non-refundable. Cancellation requests do not automatically create a right to refund. Once an order is confirmed or work has commenced, the payment is considered final and binding.
ENTARA GROUP invests significant resources in project initiation, proposal preparation, resource allocation and service commencement upon confirmation of any order. Therefore, all payments are treated as non-refundable unless specifically mandated by applicable law.
Service Delays
Where delays occur due to third-party platforms, media houses, regulatory bodies or client actions, the client agrees to wait for completion. ENTARA GROUP works with various external partners including media houses, advertising platforms, technology providers and government authorities. Delays arising from these third-party entities are beyond our direct control.
The client agrees to provide reasonable time for project completion, acknowledging that:
- Media publications and editorial placements are subject to publisher schedules
- Third-party platform approvals may take additional time
- Client delays in providing approvals, materials or feedback may extend timelines
- Regulatory and compliance processes may require additional processing time
Alternative Delivery
Where feasible, ENTARA GROUP may substitute an equivalent service instead of issuing a refund. If a purchased service cannot reasonably be delivered due to circumstances beyond our control, we may, at our sole discretion, offer:
- An equivalent service of similar value
- A higher-value alternative service
- Service credits for future engagements
Monetary refunds shall not be available except where explicitly required by applicable law.
Exceptions
Refunds, if any, shall only be provided where:
- Mandated under applicable consumer protection laws
- Expressly approved in writing by an authorized ENTARA GROUP representative
- Required by a court order or regulatory authority
Any refund requests must be submitted in writing to [email protected] with detailed justification. Refund approvals are at the sole discretion of ENTARA GROUP management.
Chargebacks
Unauthorized payment disputes or chargebacks may result in:
- Immediate suspension of all ongoing services
- Termination of service agreements
- Legal recovery of outstanding amounts
- Reporting to relevant authorities where applicable
Before initiating any chargeback, clients are requested to contact ENTARA GROUP directly to resolve any concerns or disputes. We are committed to addressing client issues promptly and fairly.
Dispute Resolution
Any disputes arising from payment, refund or service matters shall be governed by the laws of India. The exclusive jurisdiction for all such matters shall lie with the competent courts at Mumbai, Maharashtra, India.
Contact
For any questions regarding this Refund, Cancellation & Service Policy, please contact us at:
ENTARA GROUP
Email: [email protected]